Over the years, Change of Lane has supported customers in a large number of important, complex and strategic change journeys. Here you can take part in customer assignments in the field of Vendor Management where we have, together with our customers, created the conditions for digital efficiency and capability.
The assignment was carried out within a large national organization with a mission-critical mandate. The role included interim managerial responsibility for a central support function responsible for business services, vendor management, and internal services.
The assignment was carried out within a mission-critical organization with high requirements for availability, quality, and robust delivery processes. Operations were heavily dependent on IT systems, where disruptions or quality deficiencies could have significant consequences.
The assignment was carried out at a large retail organization operating both physical stores and e-commerce. The business relied on a mission-critical system with high requirements for stability, availability, and collaboration between multiple technical stakeholders, both internal and external.
The client requested clarity regarding overall processes, routines, documentation and continuity planning with the selected operating supplier. Change of Lane showed the way to a new solution that met the customer’s high demands on delivery quality.
The client faced issues with overall service quality, cost management, and technological innovation provided by their current IT vendor. With Change of Lane’s support, the client received a more cost-effective service with higher quality and future-proofed technology.
