Over the years, Change of Lane has supported customers in a large number of important, complex and strategic change journeys. Here you can take part in customer assignments in the field of Vendor Management where we have, together with our customers, created the conditions for digital efficiency and capability.
The client had a clear need to streamline and improve its processes and ways of working. A large amount of manual work, combined with the fact that information in existing systems was not being fully utilized, led the organization to see a need to accelerate digitalization. The ambition was to drive digital initiatives across several areas and business processes throughout the global organization.
The client was undergoing a strategic transformation in which the business evolved from being solely a product supplier to also offering services to several major customers. As part of this change, a new organizational unit was established with responsibility for developing and delivering these services. The assignment involved supporting the leadership team in anchoring and establishing the new organization.
The agency requested a review of its IT system management in order to increase efficiency and ensure maximum business value from existing systems and ways of working. The assignment consisted of conducting a structured analysis of the current state through interviews with approximately 15 key stakeholders within the application management organization, representing both the business and IT sides.
The assignment was carried out within a large national organization with a mission-critical mandate. The role included interim managerial responsibility for a central support function responsible for business services, vendor management, and internal services.
The assignment was carried out within a mission-critical organization with high requirements for availability, quality, and robust delivery processes. Operations were heavily dependent on IT systems, where disruptions or quality deficiencies could have significant consequences.
The assignment was carried out at a large retail organization operating both physical stores and e-commerce. The business relied on a mission-critical system with high requirements for stability, availability, and collaboration between multiple technical stakeholders, both internal and external.
The client requested clarity regarding overall processes, routines, documentation and continuity planning with the selected operating supplier. Change of Lane showed the way to a new solution that met the customer’s high demands on delivery quality.
The client faced issues with overall service quality, cost management, and technological innovation provided by their current IT vendor. With Change of Lane’s support, the client received a more cost-effective service with higher quality and future-proofed technology.
